We know how important it is to you that you receive your product as soon as possible after purchasing it from LUXE HOME INTERIORS. For those items that are in stock, we provide an estimated delivery time for each product on the product page. For those products that are made to order, or are not currently in stock, please see the estimated availability date for each product. We try and keep our stock levels updated at all times, but in rare circumstances items may have become unavailable. In these instances, we will notify you as soon as possible.
Once you add items to your cart, you will be asked to enter your postcode in order to appropriately calculate the shipping cost. Cost of delivery may depend on your location as well as weight and dimensions of the product.
At LUXE HOME INTERIORS, we utilize the following shipping and delivery methods:
Many lightweight items in addition to small furniture items can be shipped via Australia Post. Our standard shipping arrangement will require a signature at delivery, however you can select an authority to leave at door during checkout. If you are not at home at the time of delivery, a card will be left in your mailbox and your parcel will be left at your local post office for pick up.
Couriers and Freight Companies
For larger items that cannot be shipped by Australia Post, we will ship them through one of several freight carriers. Our freight deliveries are to the doorstep and require a signature upon delivery to acknowledge that the items have been received in good order.
Items will be delivered to the address you provided while placing an order. If you provide a PO BOX as the delivery address, we may need to contact you for an alternative delivery address as some of our shipping partners are unable to deliver to a PO BOX. If you are purchasing furniture items, we suggest you provide a street address for delivery.
If, for any reason, our shipping partner is not able to successfully deliver your product(s), they should leave a card with instructions on how to either collect the product(s) directly from our shipping partner (in case of regular parcels) or to re-arrange the delivery (in case of larger items). In these situations, LUXE HOME INTERIORS reserves the right to charge you for any additional costs incurred (e.g. shipping and storage).
Upon arrival of your boxes, please note any damage to the boxes as well as any damage to the items themselves. If you feel that the damage to an item or a box is too severe, please refuse the package(s). There is no need to refuse all packages if others are in good condition.
In very exceptional cases delivery may result in unusually high freight charges (including, but not limited to, remote delivery locations, inner city deliveries, island deliveries, etc.). Please contact us first if you'd like to check to see if your location may be subject to unusually high freight charges.
Damaged or faulty returns
You have 7 days to notify LUXE HOME INTERIORS in the unlikely event that your item arrives damaged or faulty. Please send an email to [email protected] after which one of our team members will contact you, or directly call our customer service centre on 02 4655 1855
You may be required to fill in a return form and to send us images of the damage for further assessment. Once assessed and approved by our team, our customer service centre will contact you to proceed with the return process. LUXE HOME INTERIORS will arrange a replacement part or item for you. If a replacement is not available, LUXE HOME INTERIORS will provide you a store credit for the full sale price or a full refund to your original payment method.
We will not refund or replace a product where in our reasonable opinion the product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse, failure to use in accordance with manufacturer's instructions, using it in an abnormal way or failure to take reasonable care.